Refund Policy

Last updated: August 10, 2025

1. Overview

This Refund Policy outlines the terms and conditions for cancellations and refunds for SmartBio Premium subscriptions. We are committed to providing transparent and fair refund practices while maintaining the sustainability of our service.

This policy applies to all Premium subscription purchases made through our platform, processed via Stripe payment processor.

2. Subscription Plans

Premium Monthly

€19.99 / month

Billed monthly, cancel anytime

Premium Yearly

€199.99 / year

Billed annually, 17% savings

3. Cancellation Policy

3.1 How to Cancel

You can cancel your Premium subscription at any time through:

3.2 When Cancellation Takes Effect

Monthly Subscriptions: Cancellation takes effect at the end of your current billing period. You will continue to have access to Premium features until the next billing date.

Annual Subscriptions: Cancellation takes effect at the end of your annual billing period. You will retain Premium access for the remainder of your paid year.

3.3 What Happens After Cancellation

  • Your account automatically reverts to the free plan
  • Premium features (analytics, custom branding, etc.) become unavailable
  • Your profile data and links remain intact
  • No further charges will be made to your payment method

4. Refund Eligibility

4.1 7-Day Money-Back Guarantee

💰

New Subscribers

First-time Premium subscribers are eligible for a full refund if requested within 7 days of the initial purchase.

4.2 Eligible Refund Scenarios

You may be eligible for a refund in the following situations:

  • Technical Issues: Persistent service outages preventing normal use
  • Billing Errors: Duplicate charges or incorrect billing amounts
  • Unauthorized Charges: Charges made without your consent
  • Service Failure: Premium features not functioning as described
  • Account Compromise: Subscription purchased due to account breach

4.3 Non-Refundable Scenarios

Refunds will generally not be provided for:

  • Subscription renewals (automatic billing after initial 7-day period)
  • Partial month usage ("I only used it for X days")
  • Change of mind after the 7-day guarantee period
  • Account termination due to Terms of Service violations
  • Downgrading from annual to monthly plans
  • Failure to cancel before renewal date

5. Refund Process

5.1 How to Request a Refund

1

Contact Support

Email support@smartbio.live with your refund request

2

Provide Information

Include your account email, reason for refund, and any relevant details

3

Review Process

We'll review your request within 2-3 business days

4

Refund Processing

Approved refunds processed within 5-10 business days

5.2 Required Information

To process your refund request, please provide:

  • Account email address
  • Subscription purchase date
  • Reason for refund request
  • Any supporting documentation (if applicable)
  • Preferred refund method (if different from original payment)

5.3 Processing Timeline

Request Review: 1-3 business days
Approval Notification: Within 24 hours of review
Refund Processing: 5-10 business days
Bank/Card Posting: 2-5 business days (varies by institution)

6. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds for annual subscriptions. This is evaluated on a case-by-case basis and typically applies to:

  • Service disruptions lasting more than 7 consecutive days
  • Major feature removals affecting your primary use case
  • Billing errors resulting in overcharges

Partial refunds are calculated based on the unused portion of your subscription period.

7. Billing Disputes

If you notice an unexpected charge or billing error:

  1. Contact our support team immediately at billing@smartbio.live
  2. Provide details of the disputed charge
  3. We will investigate and respond within 48 hours
  4. If an error is confirmed, we will process a refund immediately

Important: Please contact us before disputing charges with your bank or credit card company. This helps us resolve issues faster and avoid unnecessary fees.

8. Payment Method and Currency

8.1 Refund Method

Refunds are processed back to the original payment method used for the subscription purchase. This includes credit cards, debit cards, and other payment methods supported by Stripe.

8.2 Currency Exchange

Refunds are issued in the original currency of purchase (EUR). If currency conversion is involved, the refund amount may differ slightly due to exchange rate fluctuations and bank fees.

9. Exceptional Circumstances

We understand that exceptional circumstances may arise. While our standard policy applies in most cases, we may consider refund requests outside normal parameters for:

  • Medical emergencies or financial hardship
  • Military deployment or relocation
  • Natural disasters or force majeure events
  • Extended service outages on our end

These requests are reviewed individually and require supporting documentation.

10. Free Plan Limitations

After cancellation or refund of your Premium subscription, your account will revert to our free plan, which includes:

  • SmartBio branding on your profile
  • Basic link functionality without advanced analytics
  • Standard customer support (email only)
  • No access to premium templates or customization options

11. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Billing Support

Email: billing@smartbio.live

General Support: support@smartbio.live

Contact Form: Contact Page

Response Time: Within 24 hours (business days)

12. Policy Changes

We may update this Refund Policy periodically. Significant changes will be communicated via email to active subscribers. The "Last updated" date indicates when the most recent changes were made.

Changes to this policy do not affect refund requests made prior to the policy update date.

Fair and Transparent: We strive to maintain fair and transparent refund practices. If you have concerns about our policy, please don't hesitate to contact our support team.